20+ Products Developed
Billions = Over 1B Users, 18B Revenue
Markets & Industries
Healthcare
Finance
Manufacturing
Facilitation
Education
E-commerce
Designing Outside-In
Managing Business Needs
Mitigating Assumptions
Giving Users a Voice
Building Empathy
Encouraging Diversity
Validation & Metrics
UX Maturity
Defining killer features based on user behavior
Innovative ideas based on real-world scenarios
Define business objectives and requirements
Decisions made from user testing
Agile methodologies
Create a unique user experience for the product
Corporate Initiatives
AI + ML + Data = Innovation
Strategy
Assessing and prioritizing the work
Managing User Experience Strategy
Leading Highly Effective UX Teams
Working with Cross-Functional Teams
Lean UX in Agile environments
Translating UX to Business Value
Managing Feedback and Adjustments
Objectives and Key Results (OKRs)
Key Performance Indicators (KPIs)
Competitive Analysis
Milestone
Planning Matrix
Goals Definition
What is Success
Research
Assessing and prioritizing the work
Managing User Experience Strategy
Leading Highly Effective UX Teams
Working with Cross-Functional Teams
Lean UX in Agile environments
Translating UX to Business Value
Managing Feedback and Adjustments
Design Thinking
Empathize
Define
Ideate
Prototype
Test
Design Thinking Methodologies
The 5-Stage Design Thinking Process—d.school
The Early Traditional Design Process—Herbert Simon
Head, Heart, and Hand—AIGA
DeepDive™ Methodology—IDEO
The 3-Stage Design Thinking Process—IDEO
Design Kit: The Human-Centered Design Toolkit—IDEO
The “Double Diamond” Design Process Model—Design Council
Collective Action Toolkit (CAT) — Frog Design
Designing for Growth—Jeanne Liedtka & Tim Ogilvie
The LUMA System of Innovation—LUMA Institute
Design Thinking
Empathize
Define
Ideate
Prototype
Test
Design Thinking Methodologies
The 5-Stage Design Thinking Process—d.school
The Early Traditional Design Process—Herbert Simon
Head, Heart, and Hand—AIGA
DeepDive™ Methodology—IDEO
The 3-Stage Design Thinking Process—IDEO
Design Kit: The Human-Centered Design Toolkit—IDEO
The “Double Diamond” Design Process Model—Design Council
Collective Action Toolkit (CAT) — Frog Design
Designing for Growth—Jeanne Liedtka & Tim Ogilvie
The LUMA System of Innovation—LUMA Institute
