- A gray cat slinks past a wooden house. There’s something a little intimidating attempting to describe.
- Error: Please check if you enter Instagram username and Access Token in Theme Setting > Social Profiles
The project goal was to make the experience between a legacy Dell community user and a product seamless, subtle, simple and effective. The objective was to bridge the gap between the user experience and technology improvements through simplifying the emotional and human connection of the customer journey. My responsibilities were to architect clear and concise application of the design thinking process. I translate business goals and requirements into effective digital experiences. The creation of UX documentation (transaction flows, scenarios, wireframes, navigation models, prototypes, user interaction specifications) to communicate concepts and designs to internal partners. I propose, lead, and participate in user research, usability validation & A/B testing.
Tasks: Wireframes, Prototypes, Sitemaps, Scenarios, Task flows, Journey Maps, Personas
Social Media: strategy, engagement, content strategy, community management, customer communities, gamification
Social Media Communities Platforms: Lithium, Jive, Telligent Systems